We accept
returns within 14 days of delivery for unworn, unused items with original tags.
Some items, such as final sale or personalized pieces, are non-returnable.
More Info About Return Policy
How long does shipping take?
A: Orders are typically processed
within 5-7 business days before they are shipped. Any orders placed after
10:00 AM (PST) may be processed on the next business day. Please note that
during busy periods such as new product releases, holidays, or promotional
events, processing and shipping may take longer. Once the order has been
finalized, we are unable to modify the shipping address or the chosen
shipping method.
More Info About Shipping & Delivery
A: Yes, we ship worldwide. International shipping costs will vary
depending on your location and the estimated weight of the package, which will
be calculated during the checkout process.
For
international shipments (outside the USA), all relevant customs duties and
taxes are included in the total purchase price. You won’t be required to pay
any additional fees when your package arrives.
All
international orders are shipped via express courier services free of charge.
Once shipped, the delivery method cannot be changed. Please allow 4-5 business
days for your order to be prepared before it is dispatched.
A: Once your order ships, you’ll
receive a confirmation email with a tracking number. You can also track your
order via Live Chat or through your account dashboard.
Yes, we offer financing through ShopPay for eligible purchases. Select this
option at checkout for more details.
A: No.
Once orders are confirmed there is no option to make further changes.
A: We
accept all major credit cards (Visa, Mastercard, American Express, Discover, +5
others), PayPal, Venmo, Google Pay, and select cryptocurrency payments.
A: Email
support at contact@vencciholding.com. All eligible products will be provided a
return shipping label by the support team.
More information can be found in the Shipping and Returns policy on the
bottom of vencci.com home page.
A:
Shipping costs for returns is the customer’s responsibility.
A:
Yes, exchanges are allowed within 14 days for different sizes or colors,
subject to availability. Return shipping
costs for exchanges is the customer’s responsibility. The replacement product will be shipped at no
additional costs
A:
Each product page includes a detailed size guide. If you’re unsure, contact our
support team via the Live Chat at vencci.com.
A: Yes. This is available on the website via the
COUTURE button. Here, you can enter your
contact information and description of your personal needs. The support team will reach out to you if
additional information is required.
A:
No, but creating an account allows you to track order history, save favorites,
and receive exclusive offers.
A:
You can reach us via email at contact@vencciholding.com or live chat. Our team is
available 9:00AM-6:00PM PST.
A:
Yes! Our expert stylists can help you select the perfect pieces via Live Chat
on vencci.com
